Terms of
Service

By accessing or using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or purchase our products.

These terms apply to all visitors, users, customers, and others who access or use our service. They form a legally binding agreement between you and Memorivae.

Memorivae offers a digital product — a guided book designed to help couples preserve their love story in written form. Upon purchase, you receive a downloadable digital file that you may use for personal, non-commercial purposes.

• Digital download — delivered via email immediately after purchase through our Shopify store
• Personal use license — the product is licensed to you, not sold; ownership of the intellectual property remains with Memorivae
• Content — guided prompts, writing spaces, and design elements intended for personal reflection and memory-keeping

We reserve the right to modify, update, or discontinue the product at any time without prior notice. Any changes to the product will not affect your rights under these terms as they stood at the time of your purchase.

When you purchase our digital product, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the product for your personal purposes only.

You may:

• Download the digital file to your personal devices
• Print one copy for your personal use and enjoyment
• Fill in the content with your own memories, stories, and reflections
• Share excerpts of your own written content (not the original prompts or design) on social media for personal, non-commercial purposes

You may not:

• Redistribute, resell, sublicense, or share the digital file with others
• Reproduce, duplicate, or copy the product for distribution in any form
• Use the product or any part of it for commercial purposes, including but not limited to creating derivative works for sale
• Remove, alter, or obscure any copyright, trademark, or proprietary notices from the product
• Reverse engineer, decompile, or disassemble any part of the digital file

All content, design, text, graphics, logos, prompts, artwork, and other materials included in our product and on our website are the intellectual property of Memorivae and are protected by applicable copyright and intellectual property laws.

• The Memorivae name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Memorivae
• You may not use such marks without our prior written permission
• All rights not expressly granted in these terms are reserved by Memorivae

The personal content you write inside the book — your stories, memories, and reflections — belongs entirely to you. We claim no ownership over your personal writings.

All purchases are processed securely through our Shopify store. By placing an order, you agree to the following:

• Pricing — all prices are displayed in the currency indicated on the product page and are subject to change without prior notice. The price applicable is the price in effect at the time of your order
• Payment — we accept major credit cards, debit cards, and other payment methods as enabled on our Shopify checkout. Payment is processed at the time of purchase
• Order confirmation — upon successful payment, you will receive a confirmation email containing your download link
• Digital delivery — your digital product is made available immediately after purchase. We are not responsible for delays caused by email providers or incorrect email addresses provided at checkout

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Due to the digital nature of our product, all sales are final once the download link has been accessed or the file has been downloaded. We are unable to offer refunds, exchanges, or cancellations for digital products that have been delivered.

• If you experience technical difficulties accessing your download, please contact us and we will make every reasonable effort to resolve the issue and ensure you receive your product
• If you have not yet accessed or downloaded the file, we may consider a refund request at our sole discretion
• Refund requests must be submitted within 14 days of purchase

For full details, please refer to our Refund Policy page.

By using our website and product, you agree to act responsibly and in accordance with these terms. You agree not to:

• Use our website or product for any unlawful purpose or in violation of any applicable regulations
• Attempt to gain unauthorized access to any portion of our website, systems, or networks
• Interfere with or disrupt the integrity or performance of our website
• Transmit any viruses, malware, or other malicious code through our website
• Provide false, inaccurate, or misleading information during the purchase process
• Use automated tools, bots, or scrapers to access or extract data from our website
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity

We reserve the right to terminate or restrict your access to our website at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

To the maximum extent permitted by applicable law, Memorivae and its owners, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from your access to or use of (or inability to access or use) our website or product
• Damages resulting from any conduct or content of any third party on our website
• Damages resulting from unauthorized access, use, or alteration of your transmissions or content
• Any errors, mistakes, inaccuracies, or omissions in any content or product

In no event shall our total liability to you for all claims arising out of or relating to the use of our website or product exceed the amount you paid to us for the product.

You agree to defend, indemnify, and hold harmless Memorivae and its owners, employees, partners, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of and access to our website or product
• Your violation of any term of these Terms of Service
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Your violation of any applicable law or regulation

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

We reserve the right to revise and update these Terms of Service at our sole discretion. All changes are effective immediately when posted and apply to all access to and use of our website and product thereafter.

• We will update the "Last updated" date at the top of this page whenever modifications are made
• For material changes that affect your rights, we will make reasonable efforts to notify you via email or a prominent notice on our website
• Your continued use of our website or product following the posting of revised terms means that you accept and agree to the changes
• If you do not agree with the revised terms, you are entitled to stop using our website and product, but no refund will be provided for past purchases

We encourage you to review this page periodically to stay informed of any updates.

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Memorivae operates, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these terms or the use of our website or product shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the exclusive jurisdiction of the courts in the applicable jurisdiction.

Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will remain in effect.

If you have any questions, concerns, or requests regarding these Terms of Service, we encourage you to reach out. We are committed to transparency and will do our best to address your inquiry promptly.

For questions about your specific order, please include your order number in your message so we can assist you as quickly as possible.