Ignorer et passer au contenu
✦ Legal ✦

Privacy
Policy

We believe your personal information deserves the same care we put into preserving your love story. Here's exactly how we handle it.

Last updated — June 2026
I
What we know about you

Information We Collect

When you visit our store, purchase our products, or contact us, we may collect certain information. We only collect what we genuinely need to provide you with a great experience.

Information you give us directly:

  • Your name and email address when placing an order
  • Billing and payment information (processed securely through Shopify — we never store your card details)
  • Any messages or inquiries you send us via email or contact forms

Information collected automatically:

  • Browser type, IP address, and device information
  • Pages visited, time spent on our site, and referring URLs
  • Cookie and tracking data (see Section IV for full details)

"We do not collect any information about the personal memories you write in your book. What you fill in is yours, and yours alone."

II
What we do with it

How We Use Your Information

We use the information we collect for specific, legitimate purposes. We do not sell your data to third parties, ever.

  • To fulfill your order — process your payment, deliver your digital download, and send your confirmation email
  • To provide customer support — respond to your questions, resolve issues, and improve your experience
  • To send important updates — notify you of changes to your order or our policies (we do not send marketing emails without your explicit consent)
  • To improve our store — understand how visitors use our site so we can make it better
  • To comply with legal obligations — maintain records required by applicable law
III
Who else sees it

Sharing Your Information

We share your information only when necessary to operate our business or comply with the law — and never for purposes that contradict this policy.

  • Shopify — our store platform, which processes orders and payments on our behalf. View Shopify's privacy policy at shopify.com/legal/privacy
  • Payment processors — Shopify Payments, Stripe, or PayPal, depending on your chosen method, handle all financial transactions with bank-level security
  • Analytics providers — aggregated, anonymized data may be shared with analytics tools to help us understand site traffic
  • Legal authorities — if required by law, court order, or to protect the rights and safety of our customers

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

IV
Tracking technologies

Cookies & Tracking

We use cookies — small text files stored on your device — to make our website function properly and to understand how it's being used.

Essential cookies are required for the store to work (shopping cart, checkout sessions). You cannot opt out of these while using the site.

Analytics cookies help us understand visitor behavior in aggregate. These can be declined via the cookie banner displayed on your first visit, or through your browser settings at any time.

We may also use pixel tracking from advertising platforms (such as Meta or Google) if you have accepted analytics cookies. These help us understand the effectiveness of any advertising we run — they do not give those platforms access to your order details.

V
You are in control

Your Rights

Depending on where you live, you have certain rights over the personal information we hold about you. We honor all of these, regardless of where you are located.

  • Right to access — request a copy of the personal data we hold about you
  • Right to correction — ask us to correct inaccurate or incomplete information
  • Right to deletion — request that we delete your personal data, subject to legal retention requirements
  • Right to portability — receive your data in a structured, machine-readable format
  • Right to object — opt out of any data processing you consider unnecessary or harmful
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at the address in Section VIII. We will respond within 30 days.

VI
How we protect it

Data Security

We take reasonable and industry-standard measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, and alteration.

  • All data transmitted between your browser and our store is encrypted via SSL/TLS
  • Payment information is handled exclusively by PCI-DSS-compliant processors — we never see or store your card number
  • Access to customer data within our team is limited to those who need it to perform their role

No method of transmission over the internet is 100% secure. While we do everything reasonable to protect your data, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

VII
External links & services

Third-Party Services

Our website may link to external websites or embed third-party services. Once you leave our store, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites and encourage you to read their policies before sharing any personal information.

Our store is built on Shopify, which means your order and payment data is processed within Shopify's infrastructure and subject to their privacy policy. We have chosen Shopify specifically because of their industry-leading security and privacy standards.

VIII
Staying current

Changes to This Policy

We may update this Privacy Policy from time to time as our practices evolve or as required by law. When we make changes, we will update the "Last updated" date at the top of this page.

If we make material changes that affect how we handle your data, we will notify you by email (if you have purchased from us) or by placing a prominent notice on our website before the change takes effect.

We encourage you to review this page periodically to stay informed about how we protect your information.

✦ Questions about your privacy ✦

We're Here to Help

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out — we reply within 48 hours.

hello@memorivae.com

Rechercher